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A problem with your account, a purchase or collection sync? Write to us and we will help.

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Deleting your account and data

You can request deletion of your Glowkyn account and its data without the app: send an e-mail to support@glowkyn.app with the subject “Account deletion request”. If your account is linked to Google, write from that Google address or give it in the message. You can also write if you play without signing in — describe the problem in the message. Do not send passwords or payment data.

Send an account deletion request

You can also delete the account in the game: in the Profile open Settings (the gear), then in the “Account” section choose “Delete account”.

Deleting the account and progress cannot be undone; independent Google Play purchase records may remain as a billing trail. Details are in the privacy policy.

Common questions

Is my progress safe?

Portal results are verified on the server and your progress is synchronised with your account. The game is currently in testing; if synchronisation does not work, contact us.

Can I recover my account?

After linking a guest account to Google you can sign in again on another device. If the account stays anonymous, recovering progress after losing access to the device may not be possible.

Community rules

You publish a player card with a nickname after accepting these rules:

• A nickname has no profanity, insults, sexual content, hate or personal data.
• Don't pretend to be someone else or the Glowkyn team.
• Invite only people who want to be invited.
• You can report and block anyone. A card that breaks the rules is taken down.

How do I report or block a player?

In the game open Friends. A received invitation and a friend's card both have the “Report or block” action. A report goes to the Glowkyn team, and the reported person is not told who sent it. Blocking removes the person from your friends and stops them from inviting you; you can undo it in Friends, in the “Blocked” section.